Privacy Policy

Last Updated:

This Privacy Policy describes how TidyCertified (“we,” “our,” or “us”) collects, uses, and protects information when you use our certified mail services and website (“Service”).

1. Information We Collect

1.1 Information You Provide

  • Your name and contact information
  • Recipient name and mailing address
  • Return address information
  • Uploaded documents and letter contents
  • Optional email for delivery updates
  • Payment information (processed securely by Stripe — we do not store card numbers)

1.2 Automatically Collected Information

  • IP address and device information
  • Browser metadata
  • Transaction metadata (timestamps, status updates, USPS tracking events)
  • Proof-of-mailing and delivery confirmations

2. How We Use Your Information

  • Generate, print, and mail certified letters
  • Submit mail through third-party mailing providers and USPS
  • Provide delivery status updates and confirmations
  • Generate proof-of-mailing and delivery documentation
  • Prevent fraud and ensure legal compliance
  • Improve platform reliability and security
  • Provide technical support

We do not sell personal information.

3. Document Handling & Retention

Uploaded documents are stored securely for processing and proof generation. Documents may be retained for a limited period to provide delivery verification and customer support.

Proof-of-mailing records and transaction metadata may be retained longer for audit, legal, or compliance purposes.

4. Third-Party Service Providers

We use trusted third parties to operate the Service, including:

  • Payment processors (Stripe)
  • Mail automation providers (e.g., Lob or similar mailing APIs)
  • United States Postal Service (USPS)
  • Secure cloud hosting providers

These providers only receive the minimum data necessary to perform their services.

5. Data Security

We use HTTPS/TLS encryption, secure cloud infrastructure, role-based access controls, and monitoring systems to protect your information.

6. Cookies

We use limited cookies for functionality, security, fraud prevention, and basic analytics.

7. Your Rights (GDPR, CCPA, CPRA, CPA)

Depending on your jurisdiction, you may have rights to:

  • Access your personal data
  • Correct inaccuracies
  • Request deletion
  • Request data portability
  • Restrict or object to processing

Requests may be submitted to privacy@tidycertified.com.

8. HIPAA & Sensitive Information

TidyCertified does not permit the transmission of protected health information (PHI) unless a signed HIPAA Business Associate Agreement (BAA) is in place and your organization is approved for HIPAA-compliant workflows.

9. Children’s Privacy

The Service is not intended for individuals under 13 years of age.

10. International Data Transfers

Data may be processed and stored in the United States. We apply safeguards consistent with applicable law.

11. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of the Service constitutes acceptance of updates.

12. Contact

Email: privacy@tidycertified.com

Mailing Address
Used for USPS Certified Mail delivery and proof of mailing.
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